<?xml version="1.0" encoding="utf-8"?>
<feed xmlns="http://www.w3.org/2005/Atom">
    <title>Seedr Support</title>
    <link href="https://www.seedr.cc/faq/feed.xml" rel="self" />
    <link href="https://www.seedr.cc/faq" />
    <updated>2022-06-03T17:44:26+03:00</updated>
    <author>
        <name>Seedr</name>
    </author>
    <id>https://www.seedr.cc/faq</id>

    <entry>
        <title>How can I permanently delete my account?</title>
        <author>
            <name>Seedr</name>
        </author>
        <link href="https://www.seedr.cc/faq/delete-account-2/"/>
        <id>https://www.seedr.cc/faq/delete-account-2/</id>
            <category term="Privacy &amp; Security"/>

        <updated>2022-05-16T19:44:55+03:00</updated>
            <summary>
                <![CDATA[
                    Please submit an account deletion request to our support team. Either email support@seedr.cc or click Contact Us at the bottom of your Seedr account. You will be asked to verify your email address, and your account will be deleted within a few days.
                ]]>
            </summary>
        <content type="html">
            <![CDATA[
                <p>Please submit an account deletion request to our support team. Either email <a href="mailto:support@seedr.cc">support@seedr.cc</a> or click <strong>Contact Us</strong> at the bottom of your Seedr account.</p>
<p>You will be asked to verify your email address, and your account will be deleted within a few days.</p>
            ]]>
        </content>
    </entry>
    <entry>
        <title>How long does it take for my subscription to activate after payment is done?</title>
        <author>
            <name>Seedr</name>
        </author>
        <link href="https://www.seedr.cc/faq/subscription-activation/"/>
        <id>https://www.seedr.cc/faq/subscription-activation/</id>
            <category term="Seedr Premium"/>

        <updated>2022-05-16T20:27:41+03:00</updated>
            <summary>
                <![CDATA[
                    Your subscription is automatically activated once your payment is processed. This process can take a few minutes, and be sure to reload the site.
                ]]>
            </summary>
        <content type="html">
            <![CDATA[
                <p>Your subscription is automatically activated once your payment is processed. This process can take a few minutes, and be sure to reload the site.</p>
            ]]>
        </content>
    </entry>
    <entry>
        <title>What happens when I cancel my subscription? Will my account stay premium?</title>
        <author>
            <name>Seedr</name>
        </author>
        <link href="https://www.seedr.cc/faq/subscription-downgrade/"/>
        <id>https://www.seedr.cc/faq/subscription-downgrade/</id>
            <category term="Seedr Premium"/>

        <updated>2022-05-16T20:27:52+03:00</updated>
            <summary>
                <![CDATA[
                    If you cancel your subscription in the middle of a paid-for period your account will get downgraded at the end of it.
                ]]>
            </summary>
        <content type="html">
            <![CDATA[
                <p>If you cancel your subscription in the middle of a paid-for period your account will get<br>downgraded at the end of it.</p>
            ]]>
        </content>
    </entry>
    <entry>
        <title>How do I cancel my subscription?</title>
        <author>
            <name>Seedr</name>
        </author>
        <link href="https://www.seedr.cc/faq/cancel-subscription/"/>
        <id>https://www.seedr.cc/faq/cancel-subscription/</id>
            <category term="Seedr Premium"/>

        <updated>2022-05-16T20:28:34+03:00</updated>
            <summary>
                <![CDATA[
                    You can cancel your subscription within your account. Please follow these instructions: You can always contact us directly to resolve any issues you may be having. You can click Contact Us at the bottom of the page when you're logged in to Seedr, or email us at support@seedr.cc 
                ]]>
            </summary>
        <content type="html">
            <![CDATA[
                <p>You can cancel your subscription within your account. Please follow these<br>instructions:</p>
<ol>
<li>Login to <a href="https://www.seedr.cc/files" target="_blank" rel="noopener noreferrer">your account</a></li>
<li>Go to the Main Menu and click on <strong>My Subscription</strong>, or go to <a href="https://www.seedr.cc/subscription">your subscription page</a>.<figure class="post__image post__image--center"><img loading="lazy"  src="https://www.seedr.cc/faq/media/posts/32/step2.png" sizes="(max-width: 768px) 100vw, 768px" srcset="https://www.seedr.cc/faq/media/posts/32/responsive/step2-xs.png 300w ,https://www.seedr.cc/faq/media/posts/32/responsive/step2-sm.png 480w ,https://www.seedr.cc/faq/media/posts/32/responsive/step2-md.png 768w"  alt="" width="251" height="292"></figure></li>
<li>Click <strong>Cancel Subscription</strong><figure class="post__image post__image--center"><img loading="lazy"  src="https://www.seedr.cc/faq/media/posts/32/step3.png" sizes="(max-width: 768px) 100vw, 768px" srcset="https://www.seedr.cc/faq/media/posts/32/responsive/step3-xs.png 300w ,https://www.seedr.cc/faq/media/posts/32/responsive/step3-sm.png 480w ,https://www.seedr.cc/faq/media/posts/32/responsive/step3-md.png 768w"  alt="" width="750" height="479"></figure></li>
<li>Choose your reason, and include any additional information. This will be used to improve the Seedr experience for other users.</li>
<li>Click <strong>Unsubscribe</strong></li>
</ol>
<p>You can always contact us directly to resolve any issues you may be having. You can click <strong>Contact Us</strong> at the bottom of the page when you're logged in to Seedr, or email us at <a href="mailto:support@seedr.cc">support@seedr.cc</a> </p>
            ]]>
        </content>
    </entry>
    <entry>
        <title>Why do I have additional charges in my payment?</title>
        <author>
            <name>Seedr</name>
        </author>
        <link href="https://www.seedr.cc/faq/additional-charges/"/>
        <id>https://www.seedr.cc/faq/additional-charges/</id>
            <category term="Seedr Premium"/>

        <updated>2022-05-23T13:22:10+03:00</updated>
            <summary>
                <![CDATA[
                    Additional charges are not from Seedr. They are added by your payment provider. These could be caused by the following: If you experience additional charges, we suggest you reach out to your payment provider.
                ]]>
            </summary>
        <content type="html">
            <![CDATA[
                <p>Additional charges are not from Seedr. They are added by your payment provider. These could be caused by the following:</p>
<ul>
<li>Fees and Taxes (based on local legislation and payment method rules)</li>
<li>Currency exchange</li>
</ul>
<p>If you experience additional charges, we suggest you reach out to your payment provider.</p>
            ]]>
        </content>
    </entry>
    <entry>
        <title>Do you limit link transfer size?</title>
        <author>
            <name>Seedr</name>
        </author>
        <link href="https://www.seedr.cc/faq/link-size/"/>
        <id>https://www.seedr.cc/faq/link-size/</id>
            <category term="Performance &amp; Downloads"/>

        <updated>2022-05-16T20:49:51+03:00</updated>
            <summary>
                <![CDATA[
                    Sizes of files being transferred into Seedr are only limited by the amount of unused space in your storage. You can see your available space on the top left of the file manager. Upgrade to get additional storage space and download bigger files.
                ]]>
            </summary>
        <content type="html">
            <![CDATA[
                <article class="article-body" data-asynchtml-target="">
<div class="article-body">
<p>Sizes of files being transferred into Seedr are only limited by the amount of unused space in your storage. You can see your available space on the top left of the <a href="https://www.seedr.cc/files">file manager</a>.</p>
<p><a href="https://www.seedr.cc/premium" target="_blank" rel="noopener">Upgrade</a> to get additional storage space and download bigger files.</p>
</div>
</article>
            ]]>
        </content>
    </entry>
    <entry>
        <title>How many files can I add?</title>
        <author>
            <name>Seedr</name>
        </author>
        <link href="https://www.seedr.cc/faq/how-many-files-can-i-add/"/>
        <id>https://www.seedr.cc/faq/how-many-files-can-i-add/</id>
            <category term="Performance &amp; Downloads"/>

        <updated>2022-05-16T20:54:09+03:00</updated>
            <summary>
                <![CDATA[
                    There is no limit on the number of files you can add to your Seedr storage. However, there is a limit on the total storage capacity. The limit for your account is shown in the top left in your storage. It says which plan you have and the storage used/storage available. Once you've reached your limit you may delete files to clear room for new ones, upgrade your account, or get bonuses.
                ]]>
            </summary>
        <content type="html">
            <![CDATA[
                <div class="article-body">
<p>There is no limit on the number of files you can add to your Seedr storage. However, there is a limit on the total storage capacity.</p>
<p>The limit for your account is shown in the top left in <a href="https://www.seedr.cc/files">your storage</a>. It says which plan you have and the storage used/storage available.</p>
<p>Once you've reached your limit you may delete files to clear room for new ones, <a href="https://www.seedr.cc/premium">upgrade your account</a>, or get <a href="https://www.seedr.cc/dynamic/get_space" target="_blank" rel="noopener noreferrer">bonuses</a>.</p>
</div>
            ]]>
        </content>
    </entry>
    <entry>
        <title>Why are my downloads slow?</title>
        <author>
            <name>Seedr</name>
        </author>
        <link href="https://www.seedr.cc/faq/slow-downloads/"/>
        <id>https://www.seedr.cc/faq/slow-downloads/</id>
            <category term="Performance &amp; Downloads"/>

        <updated>2022-05-23T13:37:59+03:00</updated>
            <summary>
                <![CDATA[
                    Your location and your ISP are the main factors affecting your internet speed. Some ISPs choose bad routes between each other, and make it impossible for you to have fast internet and download speeds. To solve your slow download speeds you can do two things: Please be aware that free accounts are limited to 2 download connections at one time. Paid accounts get up to 8 parallel connections. For details, see our paid plans.
                ]]>
            </summary>
        <content type="html">
            <![CDATA[
                <div class="article-body">
<p>Your location and your <a href="https://en.wikipedia.org/wiki/Internet_service_provider">ISP</a> are the main factors affecting your internet speed.  Some ISPs choose bad routes between each other, and make it impossible for you to have fast internet and download speeds.</p>
<h2>The Solution</h2>
<p>To solve your slow download speeds you can do two things:</p>
<ul>
<li>Get a download manager. By opening multiple connections you will get significantly better speeds. We recommend <a href="http://www.freedownloadmanager.org/" target="_blank" rel="noopener">FDM</a>.</li>
<li>Choose an alternative download location on your Seedr Ultra menu (the lightning bolt icon on the top right of <a href="https://www.seedr.cc/files">your file manager</a>). We offer locations worldwide so you can choose the best one for you.</li>
</ul>
<p>Please be aware that free accounts are limited to 2 download connections at one time. Paid accounts get up to 8 parallel connections. For details, see our <a href="https://www.seedr.cc/premium" target="_blank" rel="noopener noreferrer">paid plans</a>.</p>
</div>
            ]]>
        </content>
    </entry>
    <entry>
        <title>&#x27;Zip file corrupted&#x27; and other broken downloads</title>
        <author>
            <name>Seedr</name>
        </author>
        <link href="https://www.seedr.cc/faq/broken-downloads/"/>
        <id>https://www.seedr.cc/faq/broken-downloads/</id>
            <category term="Performance &amp; Downloads"/>

        <updated>2022-06-03T17:44:26+03:00</updated>
            <summary>
                <![CDATA[
                    If you download files from Seedr, you should always use a download manager. Browsers are not optimized for large downloads. They cannot properly resume interrupted downloads, and often incorrectly report broken downloads as finished. A download manager will effortlessly and accurately resume your downloads whenever needed. It will also open multiple connections to better utilise your bandwidth. We recommend FDM. To have up to 8 concurrent connections for downloads, and best utilise them, you will need to upgrade to a paid plan.
                ]]>
            </summary>
        <content type="html">
            <![CDATA[
                <div class="article-body">
<p>If you download files from Seedr, you should always use a download manager. Browsers are not optimized for large downloads. They cannot properly resume interrupted downloads, and often incorrectly report broken downloads as finished.</p>
<p>A download manager will effortlessly and accurately resume your downloads whenever needed. It will also open multiple connections to better utilise your bandwidth. We recommend <a href="http://www.freedownloadmanager.org/" target="_blank" rel="noopener">FDM</a>.</p>
<p>To have up to 8 concurrent connections for downloads, and best utilise them, you will need to upgrade to a <a href="https://www.seedr.cc/premium" target="_blank" rel="noopener noreferrer">paid plan</a>.</p>
</div>
            ]]>
        </content>
    </entry>
    <entry>
        <title>I added files from a private tracker and it says &#x27;corrupt&#x27;. What&#x27;s going on?</title>
        <author>
            <name>Seedr</name>
        </author>
        <link href="https://www.seedr.cc/faq/private-tracker-corrupt/"/>
        <id>https://www.seedr.cc/faq/private-tracker-corrupt/</id>
            <category term="Seedr Premium"/>
            <category term="Performance &amp; Downloads"/>

        <updated>2022-05-25T17:14:48+03:00</updated>
            <summary>
                <![CDATA[
                    Private trackers do not include your information in the download links. You will need to download first to your computer, and then upload to Seedr. To use private trackers Have a Pro or Master account. Download the private link to your computer. Drag and drop the link file from your computer to the Seedr file manager. Enjoy!
                ]]>
            </summary>
        <content type="html">
            <![CDATA[
                <div class="article-body">
<p>Private trackers do not include your information in the download links.<br>You will need to download first to your computer, and then upload to Seedr.</p>
<h2>To use private trackers</h2>
<ol>
<li>Have a <a href="https://www.seedr.cc/premium">Pro or Master account</a>. </li>
<li>Download the private link to your computer.</li>
<li>Drag and drop the link file from your computer to the <a href="https://www.seedr.cc/files">Seedr file manager</a>.</li>
<li>Enjoy!</li>
</ol>
</div>
            ]]>
        </content>
    </entry>
</feed>
